1. CONTACT US
2. PAYMENT METHODS & SECURITY
3. PACKAGING
4. ORDER TRACKING
5. MANUFACTURING TIME
6. DELIVERY
7. REFUND
8. WARRANTY

1. CONTACT-US

If you have any questions regarding your order status, product information, or general questions, please e-mail or call our customer service following this link:

Contact SIÈCLE Paris

2. PAYMENT METHODS & SECURITY

We accept CB, Visa, MasterCard, American Express and Paypal.

Protecting your order information is one of our highest priorities. SIECLE Paris protects your online order information by using Secure Socket Layer (SSL) technology, an encryption technology so that your personal information cannot be read as the information travels over the Internet.

The checkout and confirmation areas of SIÈCLE Paris are also secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.

Once we receive your credit card information, it is immediately securely stored in its encrypted form in our data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site - only the first digit and last four digits will ever be shown. Therefore, we believe you can have full confidence in the security of your transactions while shopping with SIECLE Paris.

Besides, our Customer Care Associates only have access to the first digit and last four digits of your credit card number, and its expiration date.

Shopping online with your credit card is actually more secure than using it in a department store. In addition to this level of security provided by SSL technology, all credit card numbers are stored on a computer that is not connected to the Internet. Your complete credit card number is transferred to this secure machine that is not accessible by network or modem, and the number is not stored anywhere else.

3. PACKAGING

Note that our jewelry and most of our items are delivered in a beautiful purple organza purse, including our large round printed tag to our corporate colors: green and purple.

You may also request blank cards in the “Message” field so you can hand-written your message directly..

4. ORDER TRACKING

You will receive two e-mails following the placement of your order.

The first one confirms that your order was received (description of the products, price, quantity) and will include an order tracking number (ex: 08072251-YFX). 

The second one confirms the shipment.

Once you receive your tracking number from us, you can track your package online by visiting the “Order Tracking” section available from “My Account” section.

If you have not received the first e-mail within 24h after placing your order, please e-mail or call our customer service following this link:

Contact SIÈCLE Paris

5. MANUFACTURING TIME

Objects in our collections are made entirely by hand, with respect for the tradition and a skill of excellence. Sometimes it is difficult to estimate precisely the manufacturing time for each collection.

Manufacturing times are only indicative; we accept no penalty for delay.

Any complaint about the goods will not be taken into consideration beyond three days after the receipt of the carrier receptions. We reserve the right to refuse any return merchandise that has not been authorized.

Transport costs are not included in the prices and are the customer responsibility.

Our products travel from our workshop in Seine et Marne, France. Delivery of the goods is made by a carrier selected by us or by the customer.

In all cases the goods travel at the risk of the recipient. It is the recipient responsibility to check the condition of the goods on arrival. In case of missing or damaged pieces, he must exercise its remedies against the person in charge of transport.

6. DELIVERY

SIÈCLE Paris ships your order internationally via Post Office, UPS and Fedex.

By placing your international order, you agree to be charged the below fee, based on the region of destination.

• Post Office Shipping

⁽¹⁾ Delivery time not guaranteed

If you choose delivery by UPS or FedEx, you agree to be billed directly to your corresponding customer account.*

Delivery times are calculated from the date of the shipping. For now, we do not do deliveries to Post Boxes and in hotels.

SIÈCLE Paris only ships to countries listed below :

If you want to be delivered in a country not listed above, please e-mail or call our customer service following this link:

Contact SIÈCLE Paris

• International Shipping: Timing & duties

Since international shipments are subject to verification, paperwork and certain credit card security checks, please allow up to 10 business days for your item to ship. All duties and taxes are the recipient's obligation. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. Yet, if you have any questions please e-mail or call our customer service following this link:

Contact SIÈCLE Paris

N.B: We will request signature at delivery. Please be sure a person is able to receive the package at your delivery address.

• International Shipping: Refused shipments

If for any reason you refuse delivery or do not respond to a delivery notice, your credit card may be charged for the full amount of the transaction. Please review carefully duties and taxes prior to the shipment of your package.

Because international orders are subject to special security checks and export regulations, we reserve the right to cancel any international order. We will contact the customer who placed the order to notify them of the cancellation, providing a viable contact e-mail address has been given to SIÈCLE Paris.

Cancellation reasons may include:

Payment cannot be cleared through the card details provided and requests for further information are not answered within a reasonable time frame.

Insufficient delivery address details are provided and we have received no reply to our request for further information.

Risk of fraudulent transaction.

Order and order details conflicts with specific French export regulations.

Customers are responsible for shipping costs as well as any duties on refused items.

7. REFUND

If for any reason you are dissatisfied with any product(s), you may return it within 7 calendar days based upon date of order delivery. We will refund you for the original purchase price (including the shipping in accordance with Châtel law that came into force on June 1st 2008).

This 7-day Guarantee only applies to full price items.

N.B: We cannot accept the return of any item with an indication that it has been used or that has not been sent in its original package.

• Make a Return

Customers may return SIECLE Paris merchandise by mail following our return policy.

Fill out, detach, and keep the top of the invoice delivered with your order. On the back of the form, list the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package. Mail the package to:

SIÈCLE Paris

7, rue Grande

77570 Bougligny

FRANCE

Customers are responsible for shipping costs as well as any duties on returned items. SIÈCLE Paris will not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements.

SIÈCLE Paris cannot refund tax and duty costs for www.siecle-paris.com orders delivered to international addresses. You will only be refunded for the total amount of the merchandise.

8. WARRANTY

If the item purchased was damaged when all care instructions was respected SIÈCLE Paris is committed to take full charge of its repair, as well as shipping costs incurred.

Please refer to the table below for measuring the guarantee assigned to each collection. Beyond this period the repair costs are incurred by the customer.

However, if (following) care instructions are not followed, the damaged object will be repaired by the customer. SIÈCLE Paris will then issue a repair estimate that the customer will accept or not. Generated transport costs are the responsibility of the customer.

SIÈCLE Paris also provides restoration of certain collections, particularly the re silvering or re gilding of the cutlery collection. Overhauls occur after the end of the warranty period. However, some materials are not suitable for restoration and then we recommend replacement of the damaged material or the complete replacement of the product. Restorations are always the responsibility of the customer.